Designed the module using a traditional instructional design process—from design document and flowcharting through storyboarding and usability testing—to ensure alignment with performance goals.

Developed the self-paced e-learning module in Articulate Storyline, integrating video, animation, and a branching scenario assessment to simulate on-the-job decision-making.

An embedded job aid supports trainers by enabling a guided practice approach rather than direct instruction.

At San Francisco State University, new First-Year Writing instructors were expected to design student-centered courses from scratch—often with little support. I collaborated with a colleague to design a model curriculum for the year-long Stretch sequence, providing turnkey materials, an onboarding workshop, and a shared foundation to ease new instructors into the role.

By embedding annotations, pedagogical reasoning, and student work samples into lesson plans, I reduced prep time, increased teaching confidence, and helped instructors focus on what mattered most: their students.

In my First-Year Writing courses at San Francisco State University, students consistently struggled with peer review—not from lack of effort, but from lack of skills-based training. To address this gap, I designed and delivered targeted instruction using Eli Review’s Describe–Evaluate–Suggest (D–E–S) model, helping students move beyond vague praise or criticism toward constructive, actionable feedback.

By scaffolding the peer review process into clear steps, integrating training modules, and reinforcing performance with structured activities, I improved the quality of student feedback, strengthened revision practices, and built transferable workplace skills.

Designed the e-learning solution using a traditional instructional design process—conducting a needs assessment, creating a detailed design document, and replacing a traditional storyboard with an interactive prototype to streamline stakeholder feedback and confirm learning flow.

Developed the fully functional, self-paced e-learning module in Articulate Storyline, featuring a branching scenario that immerses employees in realistic customer interactions. The training supports onboarding for new hires after their initial training shifts and also serves as remedial, corrective training for existing employees who need additional support.